Customer Service Video-Customer Service Tips by Shep Hyken

Customer Service Video

Customer Service Program Engagement: Another Customer Service Training Tip

This is the last customer service training tip based on frequently asked questions that come up during my customer service training programs.

A big buzz-word/phrase I am hearing bantered about is "employee engagement." How do you get your employees engaged in your process, beliefs, mission, vision, etc.? 1. Hire right. You need the right people in the right jobs.

2. Properly train your employees - both technical and soft skills.

3. Recognize people when they are successful.

4. Celebrate success with the entire organization. Share great stories.

5. Create a learning environment. When employees do well applaud them. When there is a mistake, make it a positive learning experience.

6. Recognize that everyone is involved in customer service, not just the customer service department, and it starts at the very top of the organization. Customer service is not a department, it is a philosophy.

7. Be polite and show respect. Say please, thank you and let your people know you appreciate their hard work.

8. Finally, practice what I call the Employee Golden Rule, which is to treat your employees the way you want your customers treated - maybe even better.

So, there you have it. Some of the most asked questions and the quick version of their answers. If you like what you've read here and want to read more, please consider the following books:

Moments of Magic The Loyal Customer The Cult of the Customer

More information about these books and other knowledge products can be found on my website www.Hyken.com. Once there, click on the Knowledge Products link on the left side.

Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As a professional speaker and author, Shep works with companies who want to develop loyal relationships with their customers and employees. For more information on Shep's speaking presentations, including his customer service speaking and training programs, books, tapes and learning programs please contact:

Shep Hyken 314-692-2200 Email: shep@hyken.com Web: http://www.TheCustomerFocus.com

Copyright 2010 by Shep Hyken, CSP, CPAE and Shepard Presentations, LLC

Shep Hyken is the the Chief Amazement Officer of Shepard Presentations. As a speaker, author and customer service expert, Shep helps organizations build loyal relationships with their customers and employees. His customer service and loyalty articles have been read in hundreds of publications, and he is the author of Moments of Magic, The Loyal Customer and the Wall Street Journal and USA Today best seller The Cult of the Customer. He is also the creator of The Customer Focus customer service training program, which helps clients develop a customer service culture and loyalty mindset.

To read another article on customer service go to http://hyken.com/article-sl-140-five-must-do-customer-service-tips.html

For more information visit http://www.TheCustomerFocus.com

Copyright 2010, Shep Hyken, Shepard Presentations, LLC